FAQs

 

How far in advance can I book my Edinburgh Apartment?

Pretty much up to a year in advance, for those of you with superior organisational skills.

Can I book my Edinburgh Apartment last minute?

Indeedy, you can. Our VieAmhor Edinburgh Apartments are cleaned and made up when a guest leaves so that its always ready and set up for the next guests arriving no matter how quickly that may be!

How do I pay for my VieAmhor Apartment?

You can pay by debit or credit card: VISA, Mastercard and American Express will all do nicely. You can also pay for your Edinburgh Apartment by BACs transfer or Paypal if one of these options is more convenient.

When am I charged for my Apartment?

We take a partial payment of 25% of the cost of your stay at the time of booking your VieAmhor Apartment. The remaining balance is due within 8 weeks of your stay. If there is a security deposit on the property, we can take that in advance or pre-authorise your card for the appropriate amount on check in. If you book within 8 weeks of your stay the full amount will be requested on booking.

Are there any extra charges?

Our policy is that the price you see on the site when you click ‘Book’ is the price you pay. No ifs, no buts.

Any extra charges you incur during your stay – like payment for parking or additional night’s stay – will be optional, obvious and clearly signposted. We’d rather you loved the experience, booked again and told your friends about it than chiselling a few extra quid out of you.

How do I get to my VieAmhor Edinburgh Apartment?

We’ll give you the specific address as well as directions to the front door and check in details when the booking is complete.

Do you provide beds, cribs, highchairs?

Absolutely, but please do let us know in advance. There is no extra cost for the little nippers either!

How do you deal with breakages?

Because we love having guest stay in our Edinburgh Apartments we trust each other, we want guest to ‘fess up’ to any damage, inadvertent or otherwise, at the end of their stay.

If they don’t come forward, and we find damage, they’ll be charged the full cost of putting it right, plus an administration fee.

What happens if there is a problem during my stay?

We’re at the end of a phone, 24/7. Can’t find the WiFi password? Not sure where to go for dinner? Lost your keys? Then just give us a bell and we can sort you right out.

If anything goes seriously wrong with your home meaning you can’t stay in it (we’re thinking catastrophic sewerage failure, for example), we’ll put you up in suitable alternative accommodation at our expense until the problem’s solved.